Code of Conduct
|The Wendy's Company Code of Business Conduct and Ethics|
Updated and Approved by the Board of Directors December 13, 2011
The Wendy’s Company, and each of our subsidiary companies, (referred to collectively herein as "Wendy's", the "Company", "our", "us", "we" or similar terms) is committed to the highest standards of integrity and fair dealing in all of its activities and compliance with both the letter and spirit of the law. We expect that all of our directors and employees will reflect these standards in their day-to-day dealings on behalf of the Company. This Code of Business Conduct and Ethics (this "Code") applies to Wendy's and to our subsidiary companies, including Wendy’s International, Inc. and Wendy’s Restaurants, LLC. It is for all directors and employees of Wendy's, and is a guide to legal and ethical behavior. This Code does not describe all applicable laws or Company policies, or give full details on any individual law or policy.
Wendy's has an "open door" policy that encourages employees to raise any concern relating to compliance with this Code, other Company policies and applicable law. Management and other supervisory personnel are responsible for supporting this policy by maintaining an "open door" for their direct reports and other employees who may reach out to them. No person will be subject to disciplinary or other retaliatory action by raising any concern based on a reasonable belief that this Code, other Company policy or applicable law has been violated. Any such retaliatory action will be grounds for discipline, up to and including discharge. The Board of Directors of the Company has appointed a Compliance Officer (the "Compliance Officer ") who has ultimate responsibility for overseeing compliance with the Code, other Company policies and applicable laws.
Any waiver of this Code must be sought in advance and may be granted only by the Company's General Counsel; provided, that, in the case of the directors and executive officers of the Company, any such waivers may be granted only by the Board of Directors and will be promptly disclosed, along with the reasons for the waiver, to stockholders in accordance with applicable legal and regulatory requirements.
Ethics and integrity questions can be complex. We expect and welcome questions about the Code and its application to your Company responsibilities. The Code cannot address every workplace situation. Sometimes, a law or policy clearly dictates the outcome. More often, a situation will require interpretation to decide a fair and reasonable course of action.
When faced with a decision, ask yourself these basic questions about the situation:
- What feels right or wrong about the situation or action?
- Is your action consistent with Company policy and guidelines, applicable law and the Code?
- How might your decision or course of action affect others – customers, suppliers, franchisees, contractors, partners, competitors, the community, other employees, shareholders, the Company?
- How might your decision or course of action appear to others? An innocent action can result in the appearance of wrongdoing.
- Have you fully explored the consequences of your decision?
- Would additional advice be helpful? Your supervisor knows you and your job and is usually in the best position to help. If you believe your supervisor is not able to resolve your question or problem, contact HR or the Compliance Officer.
Wendy's expects the members of its Board of Directors at all times to set the right tone by being mindful of their obligations as fiduciaries and by adhering to high standards of conduct, including the policies set out in this Code. Directors should seek to promote those standards in fulfilling their responsibilities to the Company and its stockholders. Directors must adhere to and promote our "open door" policy described above.
Like our employees, directors are expected to act honestly, in compliance with law and in the best interests of the Company and its stockholders. They must conduct themselves in a professional manner and act in good faith and with due care. In their oversight of management, directors should be vigorous in their inquiries and exercise independent judgment to promote the interests of the Company. Directors are also expected to maintain the confidentiality of Company information and to disclose any possible conflicts of interest that they may have with respect to matters being considered by the Board of Directors or any other aspect of the Company's business.
Wendy's believes that its employees are valuable contributors to a dynamic business whose continued success depends on the legal and ethical behavior of its employees and agents. As such, each employee has a responsibility to act with honesty and integrity, and each employee must accept personal accountability for his or her behavior and compliance with applicable Wendy's policies, such as this Code. The principles reflected in this Code set the minimum standards by which employees must conduct their professional lives. At their core is an unwavering commitment to compliance with all applicable laws and respect for your colleagues and others with whom we deal in our business. While we compete vigorously, we must do so within the scope of these guidelines.
No code of conduct or statement of policy can cover all circumstances or anticipate every situation. Consequently, employees encountering situations not addressed specifically by this Code or other Company policies should apply their overall philosophy and concepts to the situation, along with their own personal integrity and the highest ethical standards observed by honorable people. If a question still exists, employees should review the particular circumstances with their supervisor, the Compliance Officer or the General Counsel. Contact details for the Compliance Officer and the General Counsel are included in Annex A of this Code.
Management and other supervisory personnel, including our officers, have a special responsibility to lead according to the standards set out in this Code. They must adhere to and promote our "open door" policy and assist employees in their understanding of the Company's policies, as well as its mission and strategy.
If an employee becomes aware of a breach or violation of, or otherwise seeks to register a complaint or concern related to this Code, any other Company policy or applicable law, he or she should report the breach, violation, complaint or concern as specifically provided for in this Code in any of the following ways:
- File a report by going to www.ethicspoint.com or www.wendys.ethicspoint.com.
- Call our twenty-four hour compliance hotline (800-256-8595) 24 hours a day, 7 days a week, 365 days a year.
- Contact the Compliance Officer directly.
In addition to the foregoing, employees that wish to contact the Board of Directors of Wendy's, the non-management directors of Wendy's as a group or any individual director of Wendy's with any concerns may do so by sending an e-mail to email@example.com or by sending their communication to the following address:
The Wendy’s Company
One Dave Thomas Blvd.
Dublin, OH 43017
Attention: Corporate Secretary
All communications intended for directors of Wendy's will be forwarded by the Corporate Secretary of Wendy's to the appropriate directors on a timely basis without redacting or otherwise filtering such communications.
It is the policy of the Company to prohibit the occurrence of unethical or unlawful behavior and to halt such behavior as soon as reasonably possible after its discovery. The Company will investigate promptly all allegations based on a reasonable belief that this Code, related Company policies or applicable laws have been violated. The Company will preserve the anonymity of any reporting employee who so requests, as well as the confidentiality of matters associated with a report or investigation, to the extent reasonably possible in light of the Company's need to investigate reported matters, the requirements of applicable laws and other Company policies. If you are concerned about confidentiality, you may consider placing an anonymous call to our compliance hotline. Employees are also expected to preserve the confidentiality of investigative matters. Only authorized personnel, including the General Counsel, the Chief Financial Officer and the Compliance Officer, will have access to reports or complaints filed pursuant to the methods described above.
The Company will take necessary steps to stop unlawful or unethical behavior and will take appropriate disciplinary action (up to and including discharge) against those who violate this Code or other Company policies (even if such violations do not constitute a violation of law) or for such other reasons as the Company deems appropriate, including taking action against individuals responsible for the failure to reasonably detect a violation or to supervise employees in the fulfillment of their responsibilities in a manner consistent with this Code and other Company policies. All employees are expected to cooperate fully in any investigation of a complaint under this Code or related Company policies.
The Compliance Officer will report the results of the investigation and resolution to the individual(s) who made the report, if he or she left his or her name, to the extent required by and in accordance with applicable laws. Where not required by applicable law to report back to the individual(s) who made the report, the Compliance Officer, nonetheless, may report back to that individual(s) at the Compliance Officer's discretion. In all cases, the Compliance Officer will take appropriate action to ensure (1) the prompt and consistent enforcement of this Code, (2) a fair process by which to determine violations and (3) that illegal action is dealt with swiftly and violators are reported to the appropriate authorities.
Self-Reporting. If you ever believe that you may have violated, inadvertently or otherwise, the law or this Policy in the course of your duties for Wendy's, you are strongly encouraged to report such belief to the Compliance Officerimmediately. Under many laws, voluntary corrective action by you and Wendy's may reduce the adverse legal ramifications of the potential violation to both you and Wendy's.
Equal Employment Opportunity is Both Policy and Practice at Wendy's. It is in the Company's best interest to use the skills and abilities of its employees to the fullest extent without regard to factors unrelated to job performance.
Specific objectives of Wendy's policy are to:
- Comply with all applicable laws regarding equal employment;
- Ensure that the concepts of equal employment opportunity are understood by managers, supervisors and officers;
- Recruit, hire, train and promote the best qualified individuals based upon relevant factors such as qualifications for the position and work quality and experience, without regard to factors that are unrelated to our legitimate business, such as race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or other group status protected by law; and
- Ensure that all employment decisions, such as compensation, benefits, transfers, layoffs and re-hires are made in accordance with these objectives.
Any employee having a concern about these matters should register his or her concern in accordance with the procedures set forth under the Section of this Code entitled "Reporting Complaints." If you feel that this policy has been violated by anyone with whom you come into contact on the job, regardless of whether it is by a fellow worker, a supervisor, vendor, supplier, customer, or a member of the general public, you MUST IMMEDIATELY report this incident to Human Resources, a member of the management team, your supervisor, or whoever is in charge in the event these individuals are unavailable. You may also report to the Compliance Officer or the Compliance Hotline.
This policy applies to all employment-related decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; opportunities for promotion, training, and development; transfer; and other privileges of employment.
Our Work Environment Must be Free from Harassment. Our people are our most important asset. We expect all employees to treat their colleagues with respect and to observe the highest standards of collegiality. In keeping with those values, Wendy's has long been committed to maintaining a work environment that is free of discrimination, including harassment, on the basis of any legally protected status. Wendy's will not tolerate any form of harassment against any Wendy's employee based upon his or her protected status by anyone, including other Wendy's employees, franchise employees, vendors or customers. All employees must avoid any behavior or conduct that could reasonably be interpreted as harassment; this is particularly true of our management and other supervisory personnel.
The conduct prohibited by this policy includes all unwelcome conduct, whether verbal, physical or visual, that is based upon a person's protected status under law, such as race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or other group status protected by law. It includes epithets, slurs, negative stereotyping or intimidating acts that are based on a person's protected status, as well as written or graphic material circulated or posted within the Company (including via electronic mail) that shows hostility toward a person because of his or her protected status.
Sexual harassment is a problem that deserves special mention. Guidelines issued by the Equal Employment Opportunity Commission define sexual harassment as including unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature not only when the conduct is made as a condition of employment, but also when the conduct creates an intimidating, hostile or offensive working environment. Prohibited conduct includes (1) explicit demands for sexual favors; (2) sex-oriented verbal kidding, teasing or jokes; (3) continued or repeated verbal abuse of a sexual nature; (4) graphic or degrading comments about an individual or his or her appearance; (5) the display of sexually suggestive objects or pictures; (6) subtle pressure for sexual activity; (7) unwelcome physical contact such as patting, hugging, pinching or brushing against another's body; and (8) discussions about sexual behavior or interests. The fact that co-workers once had some sort of consensual relationship does not and will not excuse harassing conduct that occurs after the relationship ends. Impermissible sexual harassment can be directed at either men or women and may include allegations of same-sex harassment.
If you experience or witness any conduct that may be inconsistent with this harassment policy, Wendy's encourages and expects you to register your complaint or concern with your department head, the Compliance Officer and/or in accordance with the other procedures set forth under the Section of this Code entitled "Reporting Complaints". Please take every step you can to make sure that your concerns are known to management. Under no circumstances, however, are you required to report the harassment to a supervisor who you believe is responsible for harassing activity.
If a complaint pursuant to this harassment policy is found to have merit, Wendy's will take appropriate disciplinary action against the offender, up to and including dismissal from employment. After investigating complaints of harassment under this policy, Wendy's may impose discipline for inappropriate conduct that comes to its attention, without regard to whether the conduct constitutes a violation of law or even a violation of this policy. All employees are expected to cooperate fully in any investigation of a complaint under this policy.
You should understand that allegations of harassment raise serious workplace issues and are to be made in a responsible manner. Employees who allege harassment in a false or reckless manner may themselves face disciplinary action.
Any employee who registers a complaint based on his or her reasonable belief that Wendy's policy against harassment and discrimination has been violated or cooperates in the investigation of a complaint will be protected from retaliation of any kind. Any such retaliation will be grounds for discipline, up to and including discharge.
Scenario: Joy and Lawrence are coworkers at Wendy's. A few months ago, Joy ended a romantic relationship with Lawrence. During their relationship, Lawrence would often leave flirtatious notes on Joy's desk and would stop by her desk to give her a little kiss now and then. However, now that the relationship is over, Lawrence is continuing to leave flirtatious and even sexually suggestive notes on Joy's desk. Joy is uncomfortable with Lawrence's notes to her, but she hasn't mentioned it to Lawrence. Instead, Joy ignores the situation and hopes it will just go away. Instead of the situation going away, Lawrence has continued leaving notes for a couple months, and Joy feels extremely uncomfortable. Does Lawrence's behavior constitute sexual harassment?
Resolution: Lawrence's behavior may be considered sexual harassment because his advances are unwelcome. If Joy is comfortable, she can directly approach Lawrence, or she should speak to her supervisor, a Human Resources Department staff member, or the Compliance Officer immediately. Once a complaint is made, Wendy's can investigate the situation promptly and fairly. Wendy's will take the necessary steps to remedy the situation and will make every effort to keep the situation as confidential as possible.
Conduct Yourself Professionally. Keep illegal drugs, alcohol and weapons away from the workplace. Wendy's prohibits the use, possession, distribution, selling or manufacturing of any illegal drugs or any alcohol (other than specified below) or any illicit or improper use of prescribed drugs on Company property or on the job (including in Company vehicles) or, except as otherwise authorized by law, the possession of any dangerous weapon or firearm on Company property or on the job (including in Company vehicles). Employees may not be under the influence of either drugs or alcohol while on Company property or while conducting Company business. Moderate use of alcohol served at official Company functions or while on Company business conducted on or off Company property is acceptable if reasonable under the circumstances, and provided that the employee complies with legal driving and other guidelines and laws.
An employee who reports to work under the influence of, or is unfit to work because of, the effects of alcohol or drugs is subject to disciplinary action, up to and including termination from employment consistent with the requirements of local law.
Wendy's reserves the right to search items on Company property, including but not limited to offices, desks, computers, cars, and lockers at any time, to the full extent permitted by local law.
Use appropriate language when communicating with others. The Company expects its employees to refrain from using inappropriate language when communicating with others. Inappropriate language includes unwanted, deliberate, repeated, unsolicited profanity, cussing, swearing, and vulgar, insulting, abusive or crude language.
Each of us must maintain standards of uncompromising professional integrity in our business dealings with our franchisees. The Company expects its employees to understand the need to maintain and foster positive franchisee relations.
To demonstrate our commitment, Wendy's expects its employees to:
- Treat all franchisees fairly by responding to their issues and problems in a timely and professional manner. Franchisees are our customers and business colleagues, therefore communication and customer service is critical to our future success.
- Improve franchisee relations by instilling a culture of leadership and professionalism by developing an environment that encourages idea sharing and teamwork between Wendy's and the franchisee community.
The Company further expects all employees who deal with franchisees to comply with the Federal Trade Commission's Rule on Franchise Disclosure Requirements and Prohibitions as well as other applicable laws and regulations. The Company will not condone any form of harassment, intimidation or discrimination with our franchisees based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or other group status protected by law.
Remember that our franchisees are independent business persons. They are not our "partners" in the legal sense nor are they employees. We do not make business decisions for our franchisees.
Refer to Item 19 in the Franchise Disclosure Document (“FDD”) when asked about potential earnings and encourage prospective franchisees to ask other franchisees. DO NOT ever make an estimate of potential profits or sales for a new restaurant to any franchisee that is not set forth in Item 19 of the FDD.
Wendy's strives to be an honorable company and employer. Employees must always operate within the law in all business dealings. It is the Company's express policy that it and its employees obey all applicable U.S. federal, state and local and international laws and regulations. Employees have a personal responsibility to become familiar and comply with the laws and regulations related to their job responsibilities. There are also other laws – not directly related to an employee's job but of general relevance to work situations – of which employees should be aware. If employees have any questions about what is within the law and what is not, they should seek advice from the Legal Department. Noted below are some of the most important laws that apply to Wendy's and its employees and business dealings.
Securities Laws. These laws forbid individuals and companies from profiting from material non-public information, or "inside" information, that could influence decisions to buy, sell or hold onto particular securities. Such information may relate to the financial condition of a company, its products, the market for its securities, its investment intentions or plans for a merger, acquisition or divestiture. You may not make trades of securities based on material inside information or give such information to others. For additional information, you should refer to the Company’s Securities Trading Policy, which is also applicable to you. This document can be accessed on the Company’s intranet.
Antitrust and Trade Regulation Laws. These laws (both in the US and internationally) prohibit actions that restrain competition. They are designed to protect the free enterprise system from corruption or abuse. It is our duty as corporate citizens to comply with these laws. Wendy's will compete vigorously on the merits of our products and services and will not engage in unlawful methods of competition.
You may not, for example, cooperate with competitors to fix or stabilize prices, "divide up" customers or markets with competitors, boycott competitors or customers or otherwise interfere with free competition. You should not even discuss the possibility of such activities with competitors.
You may not reveal the nature or contents of sealed bids to any supplier or potential supplier. Wendy's may require any supplier selected on the basis of a sealed bidding process to certify that it has not seen or been informed of the nature or contents of any other submitted sealed bid.
The antitrust and trade regulation laws also prohibit certain kinds of tie-in sales, discriminatory pricing, exclusive dealing and other practices that would be unfair to customers.
Bribery, Kickbacks and Rebates. Bribery in any form, commercial or political, is forbidden in all Company business dealings. No Company funds may be used, either directly or indirectly, for any bribe, kickback or other unlawful payment anywhere in the world or under any circumstances.
The purchase or sale of goods and services on behalf of the Company must not lead to employees or their families receiving personal kickbacks or rebates. Kickbacks and rebates can take many forms and are not limited to direct cash payments or credits in connection with a particular transaction. In general, if you or your family stands to gain personally through the transaction, it is prohibited. Such practices are not only unethical, but in many cases are also illegal. NOTE: See “Conflicts of Interests” below for rules regarding gifts and entertainment.
Payments to Government Employees; Foreign Corrupt Practices Act. No payments of Company money, gifts, services, entertainment, loans or anything else of value may be offered or made available in any amount, directly or indirectly, to any government official or employee. Such payments or offers are not legal in the United States. The same also applies to payments to any other person or corporation where there is "reason to know" such payment(s) will be used as a bribe, payoff, kickback, or other improper payment. Reason to know is very broadly interpreted. An example of reason to know is any excessive or out-of-the-ordinary agent commission, which should be given careful scrutiny to ensure that none of it will be used improperly. Such payments should also not be made in other countries, even if legal there, if they are in violation of U.S. law, notably the Foreign Corrupt Practices Act, regardless of the nationality of the recipient.
International Laws. Laws outside the United States may differ from customary U.S. business practices. All Wendy's practices and actions should be in compliance with local laws as long as they do not conflict with U.S. laws. If in doubt, or in the case of a conflict, you should contact the Legal Department.
Immigration Laws. You shall follow all immigration laws and regulations affecting Wendy's. Among the various laws and regulations, you will most frequently encounter the provisions of the Immigration Reform and Control Act of 1986 ("IRCA"). The IRCA requires, among other things, that an employer must obtain proper, specified documentation for all employees hired or rehired after November 6, 1986. Violations of the IRCA can result in criminal and/or civil penalties.
You may violate federal law if you:
- Fail to obtain proper documentation for all employees and maintain a proper record of it; or
- Even if documentation is presented, you know or have reason to know that the employee is an unauthorized alien.
You may violate federal law if you do any of the following:
- You question an individual who presents documentation that appears authentic;
- You question an individual because of his/her nationality;
- You pay an alien who does not have an approved work visa; or
- An alien works for you who is being paid from abroad without an approved work visa.
As employees of Wendy's, you represent the Company. Your interactions with stockholders, franchisees, customers, suppliers, vendors and all other persons or entities must reflect the values and ethics of Wendy's. In all such contacts, it is important to observe certain standards of conduct. You should treat each person you encounter with respect and professionalism.
Earn Franchisee, Supplier and Customer Trust. The Company's reputation for integrity is tested every day by the way you treat the people with whom you do business. Honesty, fairness and keeping commitments must be hallmarks of the way you do business.
Present the Company Truthfully. Communications should reinforce a sense of trust in the Company. Whether statements are channeled through franchisees, customers, stockholders, the analyst community, suppliers, trade groups, the mass media or made in private conversation, "honesty is the best policy." Public statements should be sufficiently candid, clear and complete so that they neither mislead nor lend themselves to misinterpretation. However, material non-public information may not be disclosed without approval from the Legal Department.
Wendy's is also committed to full compliance with all requirements applicable to its public disclosures and those of Wendy's, including reports filed or furnished to securities regulators by Wendy's. All of our business communications should be timely, clear and accurate. It is a violation of our policy to misrepresent our financial performance or otherwise compromise the integrity of our financial statements or other disclosures.
All press releases intended for the investor or franchisee communities must first be reviewed and approved by the Legal Department.
Treat Business Colleagues Professionally. Act professionally and conscientiously in making business decisions. Personal relationships must never interfere, or give the appearance of interfering, with business actions, judgments or decisions.
- When making decisions, weigh all factors impartially and without prejudice and make all decisions based solely on merit.
- Honor your agreements and do not encourage or interfere with other parties' contracts or agreements.
- Communicate clearly and effectively. Think before you speak and write and be proud of what you say and write. Be clear and objective, and write as if your communication will appear on the front page of The Wall Street Journal or The New York Times.
- Do not discuss areas beyond your knowledge or expertise.
Maintaining Product Quality and Food Safety. Customers deserve the highest quality products and service, in surroundings that are clean, attractive and comfortable. Our goal is to constantly exceed our customers' expectations – every day, and in every restaurant. Wendy's continually monitors our products and services and works hard to improve them. We all must assist in this process by reporting anything that could damage our reputation for quality.
To make sure our customers receive safe, wholesome food, we must:
- Maintain strict standards for raw products that meet or exceed government requirements;
- Adhere to a strict food safety testing program;
- Follow rigid food handling and preparation procedures in every restaurant, every day;
- Understand and maintain proper food-handling procedures and personal hygiene practices;
- Immediately pull any product suspected to be unsafe until a food safety review can be completed; and
- Remain vigilant: keep monitoring and improving our processes to maintain product safety.
An employee's business decisions must always be in the best interests of Wendy's. Employees have an obligation to avoid any business, financial or other relationships that might conflict with the interests of Wendy's or create the appearance of such a conflict. Make every effort to avoid situations that could compromise independent judgment, but if a problem arises, handle it forthrightly and honorably.
As an employee of Wendy's, it is your responsibility to report promptly to the Legal Department and your supervisor any activity in which you are engaged that might be deemed a conflict of interest. They will determine if a conflict exists and establish controls to prevent abuse or, if such control is not feasible, they can require that you terminate the activity in question or divest your interest in any relevant transaction as a condition of continued employment. Managers who require guidance in this evaluation should contact the Legal Department for assistance.
Each year, employees in management positions should be prepared, if requested, to submit a statement covering any entertainment, gifts or services that they or their staffs have accepted. Any items that have been accepted must be reported at that time, whether or not they were previously discussed with any superior.
There are some common relationships or circumstances that can create, or give the appearance of, a conflict of interest. The situations generally involve gifts and business or financial dealings or investments. The following areas are intended to clarify the obligations of employees in these circumstances.
Gifts, Entertainment, and Other Inducements. Gifts, favors, tickets, entertainment and other such inducements may be attempts to "purchase" favorable treatment. Accepting such inducements could raise doubts about your ability to make independent business judgments and the Company's commitment to treating people fairly. Keep in mind that certain inducements may be defined as bribes, payoffs or kickbacks, which are illegal as described above.
You may accept entertainment, such as an occasional golf outing in your home city or at the location of a business meeting and business meals, if they are in line with accepted business practice, could not be construed as potentially influencing your business judgment or creating an obligation on your part, and if public knowledge thereof would not embarrass you or the Company. When such business activities occur frequently, such costs should be shared or paid for on a reciprocal basis. From time to time, employees may be invited to a meeting or special event (primarily social in nature), which may involve similar offers to large numbers of people from the same type of business. If prior approval has been given by either the Chief Executive Officer or your Senior Team member, such events may be attended. However, in requesting such permission, the employee involved must document the advantage to Wendy's in attending such a special event. If the event is held at a very expensive resort location, it is unlikely that permission will be granted because the appearance of impropriety may outweigh the advantage of attendance.
You may accept infrequent, nominal gifts valued at less than $100. Gifts of greater value may be accepted if protocol, courtesy or other special circumstances exist, as sometimes happens with international transactions; however, all such gifts must be reported to the Compliance Officer who will determine if you may keep the gift or must return it or whether it should more appropriately become Company property. Frequently, gifts of food are given by vendors at holiday time. If possible, these gifts should be shared with your team.
You may never accept cash or cash equivalents such as gift cards. You may not benefit personally from any purchase of goods or services for Wendy's or derive any personal gain from transactions made on behalf of Wendy's.
Employees should never solicit gifts from vendors or suppliers to support Company events or employee incentive programs except for large meetings such as the Convention or National Franchise Conference where the Company believes there is a benefit to participating vendors and suppliers. Examples of prohibited solicitations include items such as door prizes, soft drinks and water, food donations, and merchandise donations. Solicitation of support for charitable purposes may only be made through the Dave Thomas Foundation for Adoption.
These policies apply equally to giving. Apart from formally-approved Wendy's incentive marketing programs conducted in the ordinary course of business, gifts and entertainment for current or prospective franchisees, customers or suppliers should be in line with customary business practice. They should be avoided where disclosure would cause negative publicity. You should limit the gift to items having a nominal value and you must obtain prior approval from your supervisor. If the cost is reasonable and done infrequently, employees may pay for minor hospitality in connection with business activities, such as an occasional meal or entertainment. When such business activities occur frequently, such costs should be shared or paid for on a reciprocal basis.
Tax laws limit the deductibility of gifts to employees of non-governmental clients, prospects, or suppliers. Gifts must be separately reported and listed so that the necessary information will be available for inclusion in Wendy's tax returns.
Tickets to Events. Employees should never solicit tickets from any vendor, franchisee or business associate. If free tickets are offered to an employee on the basis of a business relationship, these tickets may be accepted but become the property of the Company. An example of this type of offer would be if a television station in a certain market offered World Series tickets to the Company because the Company purchased certain levels of advertising. The distribution and use of tickets will be decided by the Company. Company tickets may be used in conjunction with an employee incentive program, be offered in a general drawing or among a certain level of employees, or for such other business purpose as the Senior Team member may decide. Tickets that are offered for only a specific employee's use will be subject to special scrutiny and may only be accepted if the Senior Team member approves the business purpose of the event. Otherwise, these tickets must be declined.
Dos and Don'ts for Gifts and Entertainment. The rules for gifts and entertainment apply year round, even during the holidays, and they apply not only to employees, but also to our spouses, partners or family members. If you are offered a gift or entertainment that is inappropriate, you should decline. If you find yourself in a situation where refusing a gift would embarrass or hurt the person offering it, you may accept the gift on behalf of Wendy's and then report it to your supervisor.
Q. One of our suppliers offered to take me and my wife to my favorite team's playoff game. The tickets are valued at $200 each. Can I accept the gift?
A. No. You may not accept the gift for your personal use. A gift with a total value of $400 exceeds our gift guidelines. You can accept the tickets on behalf of the Company and then distribute them in a drawing or award them as an incentive. If that is not acceptable to the supplier, you should politely decline the offer.
Q. A contractor invited me to play a round of golf with her. Can I accept the invitation?
A. Yes. You can attend entertainment functions such as this as long as it is an appropriate setting for business discussion, the cost is reasonable, and the invitation is unsolicited.
Q. I am involved in contract negotiations with a particular contractor. The contractor offered to take me out to dinner to discuss business. Can I accept the invitation?
A. No. While business dinners are normally acceptable, accepting an invitation for entertainment during business negotiations may give the perception that the event creates a reciprocal obligation and may impede your ability to make unbiased business decisions.
The important thing to remember is that you cannot offer, give or receive anything that would compromise – or even appear to compromise – the recipient's ability to make fair, impartial and balanced business decisions.
Offers of Employment. Offers of employment (including a post-retirement job) may, in some circumstances, be an attempt to divide your loyalties. If you receive a job offer from a franchisee, customer, supplier, competitor, or even from one of the companies with whom you do business, the ethical course of action is to exempt yourself from making decisions that may affect the source of the job offer until you have made your decision. If you accept the job offer, you should immediately stop representing the Company with your prospective employer. The only exception to this policy is for hourly employees in our stores who may work at a different company or with a franchisee.
Scenario: Carlos started his employment with Wendy's two months ago. Before working at Wendy's he worked at SlowMo's Hamburgers, a quick-service restaurant chain. However, SlowMo's Hamburgers has not yet found someone who is a good fit for Carlos's former position. SlowMo's Hamburgers asks Carlos to do some contract work during his free time until a suitable replacement is hired. Carlos considers the offer. Carlos thinks he could do work for SlowMo's Hamburgers during his free time at home and believes it won't affect his work for Wendy's. Can he accept the job offer?
Resolution: Carlos cannot accept SlowMo's Hamburgers' offer. While he may have the best intentions, working for both Wendy's and a competitor creates a conflict of interest. Working for a competitor hurts Carlos's ability to make unbiased decisions on behalf of Wendy's. Furthermore, taking employment outside Wendy's for a competitor, supplier or vendor puts Wendy's information at risk. Before taking any outside job, you should notify your supervisor to make sure you are making the correct decision.
Investments and Other Business Interests. A conflict of interest exists when employees have a personal interest in a business or financial venture that may be at variance with the interests of Wendy's. Employees are expected to devote their time, efforts and loyalty to Wendy's business. Any involvement by employees in any other business must be strictly limited, regardless of whether such business relates in any way to the business of Wendy's. These conflict of interest guidelines apply not only to employees, but also their immediate family members living in their homes. Employees should obtain prior approval from the Legal Department before entering into a business transaction that could create a conflict of interest.
Business transactions that benefit family members give an appearance of impropriety. Your family members may not have a personal financial interest in, accept any payments whatsoever from, enter into contracts with, or otherwise establish a business relationship with the Company or its franchisees or suppliers except as has been approved in advance by the Legal Department. Notify your supervisor and the Compliance Officer or the General Counsel immediately if any of your family members are employed by, give advice to, or otherwise have an interest in the Company, or a Company supplier, or franchisee.
Although we cannot anticipate every situation that might create or be a conflict of interest in financial/investment dealings, the following are examples of conflicts:
- Working for, serving as a partner, officer or director of, or having a significant stockholding in a business enterprise that does business with or competes with the Company;
- Buying, leasing or selling property from, or to, Wendy's, or near locations known to be of interest to the Company or its franchisees;
- Accepting payments, services or loans not available to the general public from, or rendering consulting services to, persons or entities dealing or contemplating dealing with Wendy's, or in competition with the Company;
- Acting on behalf of, or advising, a franchisee, competitor, supplier, lessor or lessee in dealings with Wendy's, or similar activities by members of an employee's immediate family;
- The active commitment of time devoted to the management of any other business enterprise, which would take time away from your normal work schedule or responsibility; and
- Taking for yourself business opportunities that rightfully belong to the Company.
Financial interest does not include ownership of securities in a corporation if all of the following conditions are met:
- The securities are traded on a national exchange, or over the counter and regularly reported in the financial press;
- You do not own more than 1/10th of 1% of the corporation's outstanding securities; and
- The market value of the securities you own is no more than 25% of your gross income for the most recent calendar year.
The way the Company protects its assets sends a signal to the public not only about standards of care but also about integrity. Use of Company assets for any unlawful purpose is strictly prohibited. Our assets are much more than our equipment, inventory, corporate funds and supplies. They include concepts, business strategies and plans, financial data, intellectual property rights and other information about our business. Each employee is personally accountable for the safekeeping, maintenance and proper and efficient utilization of Wendy's assets over which he or she has control and must protect those assets against both intentional and unintentional loss or damage. Theft, carelessness and waste have a direct impact on the Company's profitability.
The Company provides a wide variety of assets as resources for its employees in conducting Company business, such as computers, communications systems and other equipment and materials. We expect all employees to use reasonable judgment and discretion so that Company assets are used for legitimate business purposes. Items such as food, funds, season tickets, equipment and supplies should be used only for legitimate business purposes or for charitable purposes authorized by designated management. In addition, Wendy's food, equipment or supplies should not be sold, loaned, given away or otherwise disposed of, regardless of condition or value, without the prior approval of designated management. On occasion, some assets of the Company that are no longer needed in the business may be sold to employees. These sales must be supported by properly approved documentation signed by an appropriate authority other than the employee making the purchase.
Using Company Computers and Other Technology. Computers and electronic information are essential tools to support our business. We all must ensure that we are using technology appropriately. As noted in the Company’s Information Security Policy and other HR policies and procedures, using the Company’s computers or other technologies to gather or distribute offensive, sexually suggestive, discriminatory, harassing, pornographic or other inappropriate data or information is not allowed, whether during or after work. Electronic messages should be composed with the same care you take in composing any other Company document. Electronic messages are a lasting and recoverable written record and can easily be copied and forwarded worldwide without your knowledge or consent. You should not use the Company’s e-mail system to advance personal or political views, communicate jokes or inappropriate sexually explicit or offensive statements, send unauthorized solicitations or chain letters or conduct business for another organization. The use of profanity, derogatory remarks, discriminating or harassing comments, innuendo and threatening or abusive language is strictly prohibited.
To keep our computer systems and information secure, we need to take necessary actions to safeguard all passwords and identification codes to prevent unauthorized access. Wendy's reserves the right to block offensive, illegal and non-business related sites and to monitor and intercept the entire content of any messages transmitted or stored in its system, including information that has been deleted by users. You should not expect privacy when using e-mail and the Internet. The Company monitors e-mail and Internet access to ensure they are used responsibly and professionally. Monitoring activities, when undertaken, will comply with any statutory requirements.
Company Information. Confidential information includes information regarding the Company's employees, customers, trade secrets, assets, finances, manufacturing processes, equipment, inventions, designs, vendors, intellectual property, business plans and strategies, pricing strategies, marketing data and strategies, sales, terms, costs, distribution, technical expertise and other non-public information. Confidential information also includes the programs, processes, data, plans and strategies you develop while an employee of Wendy's. Confidential information does not need to be marked "confidential" in order to be treated as such. It is information not generally known to the public at large or in the industry we are in and that provides us with a competitive advantage.
If you have doubts about whether information is confidential, consider whether a competitor would be at an advantage in having it or whether you or another person or company (including stockholders of a company) would benefit from its disclosure. If the answer is yes, then the information should be treated as confidential, and you must seek Legal Department approval before disclosing it.
It is critical to remember that confidential information learned or developed during the course of your employment is the exclusive property of the Company and may not be disclosed to any other party without the Company's prior consent. It may not be used to advance any person’s or company's interest except that of Wendy's, either during your employment or after you have left the Company. Only Wendy's determines who is entitled to possess or use such data, except when the law requires otherwise. You must return all confidential information or documents containing such information to the Company upon your departure.
Personnel and benefits records are considered highly confidential information that may not be duplicated or removed from Wendy's premises without the prior consent of the head of the Human Resources Department, the Compliance Officer or an executive officer of the Company and in some cases, the individual employee's prior consent. Such information is private and sensitive and must be handled in accordance with all applicable laws.
Examples of personal data include personal, employment, medical, financial and education and training information. Most countries have laws regulating the collection and use of personal data, although the types of data covered, the nature of the protection, and local enforcement mechanisms vary. Wendy's policy is to comply with all such applicable laws. All employees are responsible for ensuring compliance with the data privacy requirements under such laws and regulations and under the Company guidelines and policies. Employees may be required to attend training.
Do not discuss confidential information with people outside Wendy's, including family members. Do not leave confidential records or documents in places where others may read them. Do not discuss or work with Wendy's data in public areas where the conversation may be overheard or the data compromised.
Treat all confidential information with care. Mark written materials "confidential" and never discuss confidential information in public places, including elevators and restrooms. The intentional or inadvertent disclosure of confidential information can seriously damage Wendy's and cause disadvantage in its business dealings. Discussions and disclosure of such information must be strictly limited to those authorized persons who have a need to know. Questions regarding disclosure should be directed to the Legal Department.
We respect the trade secrets, copyrights, trademarks, and patent rights of others. Unless authorized by the owner, or if the use is an otherwise permitted use under the law, copying of such material may violate the law and the Code.
Do not disclose any previous employer's confidential information without written consent of that employer. If you leave Wendy's, you have a continuing obligation to protect Wendy's confidential information. Improper receipt of others' confidential information may expose Wendy's to potential legal liabilities. Improper disclosure of Company confidential information may result in the loss of valuable intellectual property rights. Do not ask for or disclose information that should remain private.
Scenario: Cheryl, a former employee of SlowMo's Hamburgers has just started working for Wendy's. Cheryl's first project is to strategize ways to make delivery and stocking methods more efficient. Cheryl remembers some research she had done on the subject while working at SlowMo's Hamburgers. Cheryl remembers the process SlowMo's Hamburgers incorporated into their system and considers using the same solution at Wendy's. Can Cheryl utilize the research and strategy of her former employer to benefit Wendy's?
Resolution: Cheryl must not use her previous employer's proprietary research or solution to benefit Wendy's. The research Cheryl's former employer produced and their resulting process is the intellectual property of SlowMo's Hamburgers. Using information owned by a former employer may break the law and violate the Code. In the same sense, you must not use the proprietary information or know-how you gained from Wendy's at another employer, even after you leave employment with Wendy's.
Franchisee, Supplier or Customer Information. The nature of Wendy's business gives many employees access to critical business information about franchisees, suppliers and, in some cases, personal information about customers. Maintaining their trust requires that you protect the confidentiality of this information. Information about a franchisee's or supplier's business is confidential as is personal information about customers. Disclosure within the Company should only be on a business "need to know" basis. Disclosure to outsiders, except to comply with legal requirements, is not only inconsistent with this Code but in some cases may also be illegal.
Computer Security. All software and data resident on all computers, whether in production or being tested by the Company, are the sole and exclusive property of Wendy's. Your password must be protected and must not be disclosed to any other individual. You should protect any Company owned or provided personal computer to ensure that its data, software and hardware are not misused.
You should not introduce to any computer of the Company any software that is not properly licensed or lawfully acquired. If you download data from bulletin boards, network services or the Internet, you must first scan the data by virus detection software before it is introduced to any Company network environment. You must obtain prior written approval from the Information Technology Department before introducing any new software to the network. Under no circumstances should you duplicate Company-owned or licensed software for use on personal or Company-owned equipment without prior authorization from the Information Technology Department. Copying such software could be illegal and result in fines and penalties to the Company and to you.
Voice and electronic mail and messages generated or received at the office or on office systems are not confidential. The Company reserves the right, at any time and without prior notification, to enter the voice mail and electronic mail systems to monitor, review, copy, print or delete any messages, to disclose messages to others or to use them for any purpose. For additional information, you should refer to the Company's Information Security Policy, which can be accessed on the Company's intranet.
In addition, the Company reserves the right, at any time and without prior notification, to monitor internet usage at the office or on office systems.
Recording Conversations. Without the prior written consent of the General Counsel or the Compliance Officer, no employee may eavesdrop, or secretly tape, or electronically record, or videotape any conversation, communication, activity or event. This policy applies to any conversation, communication, activity or event that in any way involves the Company or any of our employees, franchisees, vendors or customers. From time to time, the Company may tape, record, videotape or otherwise monitor conversations or other communications between employees and/or between employees and non-employees for legitimate business purposes, such as customer service training or to protect the integrity of certain business transactions. Generally, employees will be notified when such recording occurs, in accordance with applicable law. Under certain circumstances, however, notice may not be given, such as when the Company is conducting an investigation into potential violations of this Code or related policies or in conjunction with regulatory authorities. If you have any questions about this policy, you should contact the Legal Department.
The Company relies on accounting records to produce reports for the Board of Directors, management, shareholders, creditors, governmental agencies and others. All Company accounting records, and reports produced from those records, must be kept and presented according to the laws of each applicable jurisdiction. Moreover, the records must accurately and fairly reflect the Company's assets, liabilities, revenues and expenses. All actions and commitments must be taken according to the Company’s Authorization Policy and written delegations of authority.
Proper Recording and Reporting. Wendy's maintains a system of internal controls that it believes provides reasonable assurance that transactions are executed in accordance with management's authorization and are properly recorded. The system is characterized by a control-oriented environment. All employees are expected to adhere strictly to these policies.
Our records are critical in meeting our financial, legal and business obligations. All records, including employment, payroll and financial data, checks and payments, as well as other essential data, must therefore be prepared with accuracy and care. Dishonesty or carelessness in recording or reporting information, either within or outside the Company, is not only strictly prohibited, but could lead to civil and criminal liability for you or Wendy's.
- All books and financial records must be kept in such a way as to fully and accurately reflect, in reasonable detail, all receipts, expenditures, transactions, assets and liabilities in conformity with Wendy's policies and Generally Accepted Accounting Principles (“GAAP”).
- No false or artificial information may be recorded for any reason.
- Employees are prohibited from making false or misleading statements in connection with any audit or examination of the Company's financial statements and records, business operations, or for compliance with laws or regulations.
- Each employee is personally accountable for Wendy's funds over which he or she has control. No payment may be made, or invoice issued, on behalf of Wendy's with the intention or understanding that any part of such payment or receipt is to be used for a purpose other than that described in the supporting documents.
- No secret funds or unrecorded accounts may be maintained or established for any purpose.
- No employee may unduly or fraudulently influence, coerce, manipulate or mislead independent or internal auditors regarding the Company's financial statements, accounting practices, disclosures or internal controls or procedures.
- Company records are to be treated as confidential information in conformity with this Code.
- Notify your manager, the Compliance Officer or the Compliance Hotline immediately if you suspect that any fund, asset, entry, transaction, or payment violates this Policy. Depending upon your duties, you may be required periodically to certify compliance with this specific policy section.
- If you are a manager – establish and maintain such internal controls as may be necessary to enforce this policy section. Publicize those controls to ensure that the appropriate employees understand and comply with them.
When in doubt about any of the above, consult your manager, the Legal Department or the Compliance Officer.
Loans. Never promise or make loans or investments of any kind without first fully complying with the Company’s Authorization Policy and applicable record keeping requirements.
GAAP. All employees are expected to demonstrate financial integrity in processing Travel and Expense Reports and other financial transactions. Cash or other assets must not be maintained in any unrecorded or "off-the-books" fund for any purpose. Compliance with GAAP and the Company's system of internal controls is required at all times. Proper justification is required when alternative accounting treatment is possible under GAAP.
As concerned and responsible citizens, employees of Wendy's are encouraged to participate in community activities. Wendy's will strive to:
- Function as an integral part of the local communities in which it conducts its business operations; and
- Remain keenly aware of the benefits it and its employees receive from participating in any activities that improve the health, well-being, education and culture of the community.
Being partners with our communities, we have a responsibility to support and share in the development of social and civic activities to enhance our quality of life.When the Company elects to participate in a community project and utilize limited employee time and Company resources, management will communicate to affected employees in advance that the effort is a Company sponsored project. Be sure to separate your personal community activities from your work. Pursue community activities on your own time, with your own resources and as an individual private citizen, not as a representative of Wendy's. Do not claim to represent, or imply representation of, the Company to the public or in any public process or forum unless specifically requested to do so by management.
Employees are encouraged to participate in the political process and vote for the candidates or issues of their choice. Active political participation is the personal choice of each employee and should be conducted on your own time in your role as a private citizen and not on behalf of the Company.
It is strictly prohibited for individual employees to use the funds of Wendy's or its name, assets or property for political purposes or endorsement, whether directly or indirectly. It is also against Company policy to include, directly or indirectly, any political contribution on your expense account or in any other way that causes the Company to reimburse you for that expense. In general, the cost of fund-raising tickets for political functions is considered a political contribution. Therefore, including the cost of any such fund-raising dinner on an expense account, even if business is in fact discussed, is against Company policy and in some cases illegal.
From time to time, Wendy's may, within the limits of the law and through the Wendy's Political Action Committee, support a particular candidate, or support or criticize proposed legislation, regulations or rulings that might impact the business environment in which the Company operates. Our employees are welcome, though not obligated or expected, to participate in such activities.
The political process has become highly regulated, and anyone who has any question about what is or is not proper should consult with the Legal Department before agreeing to do anything that could be construed as involving Wendy's in any political activity at either the federal, state or local level in the United States or in any foreign country.
Wendy's is committed to providing a safe and healthy work place for our employees and for visitors to our premises. We are equally committed to preventing deterioration of the environment and minimizing the impact of our operations on the land, air and water. These commitments can only be met through the awareness and cooperation of all employees. We each have a responsibility to abide by safe operating procedures and Company policies (including the Company’s No-Smoking Policy), to guard our own and our fellow employees' health and to maintain and utilize pollution control systems.
In the United States, regulatory agencies exist under federal, state or local jurisdiction to ensure compliance with laws and regulations affecting safety, health and environmental protection. It is the Company's policy to comply with both the letter and the spirit of the laws and regulations administered by these agencies and to attempt to develop a cooperative attitude with inspection and enforcement employees from these agencies. In keeping with this spirit, employees are encouraged to report to their supervisors conditions that they perceive to be unsafe, unhealthy or hazardous to the environment.
Managers are expected to regularly review their organization's injury/illness incidence rates and the effectiveness of their health and safety programs. These programs must include provisions for employee training in general and in job specific topics as mandated by OSHA. Installation of new equipment or modification of existing facilities should include an examination, during the planning stage, of impact on employee health and safety and provisions for minimizing injuries and illnesses.
Delegation of responsibility for health and safety activities will be made at each location, consistent with that location's management structure. Managers are encouraged to employ participative approaches wherever possible to further maximize employee involvement in these activities. Goals, results and activities should be communicated to employees to foster an awareness of this important aspect of our operations.
If a question still exists, employees should review the particular circumstances with their supervisor, the Compliance Officer or the General Counsel.
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, Ohio 43017
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, Ohio 43017